Privacy Policy

1. Who We Are

nk44 is the operator of the online gaming platform accessible at nk44.app. References to "nk44", "we", "us", or "our" in this Privacy Policy refer to the nk44 platform operator. We act as the data controller in respect of personal data collected through nk44.app and its associated services.

nk44 is designed for and primarily serves English-speaking users in Malaysia, including players located in Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Ipoh, and other areas throughout the country. All services are offered in Malaysian Ringgit (MYR).

For data-related enquiries, contact our support team via live chat on the Platform or by email at [email protected].

2. Data We Collect

nk44 collects the following categories of personal data from users:

2.1 Identity Data

• Full legal name
• Date of birth (for age verification — nk44 is strictly a 21+ platform)
• Government-issued identity document details (e.g., Malaysian IC / MyKad number, passport number) where required for KYC verification
• Selfie or photograph for identity verification purposes

2.2 Contact Data

• Email address
• Mobile telephone number
• Residential address (for identity and source-of-funds verification)

2.3 Financial Data

• Payment method details (e.g., Touch n Go eWallet account reference, Boost account reference, bank account details for FPX, Maybank, CIMB, or Public Bank transactions)
• Deposit and withdrawal transaction history
• Wallet balance records

2.4 Gaming Activity Data

• Game session history (titles played, stakes, outcomes)
• Betting records (sports bets placed, markets selected, odds accepted, settlement outcomes)
• Bonus and promotion usage records
• Responsible gaming settings you have activated (e.g., deposit limits, self-exclusion periods)

2.5 Technical Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Login timestamps and session duration
• Cookie identifiers and similar tracking data (see Section 7)

2.6 Communications Data

• Live chat transcripts and support ticket records
• Email correspondence with nk44 support

3. How We Collect Your Data

nk44 collects personal data through the following means:

• Direct provision by you — when you register an Account, complete KYC verification, make deposits, request withdrawals, contact support, or respond to promotions.
• Automated technical collection — through cookies, server logs, and analytics tools when you browse or use the Platform (see Section 7).
• Third-party sources — identity verification partners, payment processors, and fraud prevention services may provide supplementary data for KYC and anti-money-laundering (AML) compliance purposes.

4. Purposes of Processing

nk44 processes your personal data for the following purposes:

• Account management — to create, maintain, and administer your nk44 Account.
• Identity and age verification — to confirm you meet the minimum age of 21 and that your identity matches the payment methods on file.
• Payment processing — to facilitate deposits into and withdrawals from your nk44 Wallet via your chosen local payment method.
• Gaming service delivery — to provide access to slots, live casino, sportsbook, e-sports, and other Platform products.
• Fraud prevention and AML compliance — to detect, investigate, and prevent unauthorised access, fraudulent transactions, and money laundering.
• Responsible gaming — to operate deposit limits, self-exclusion tools, and problem gambling indicators in support of player wellbeing.
• Customer support — to respond to your enquiries and resolve account, payment, and gaming issues.
• Marketing communications — to send promotional offers and platform updates where you have opted in to receive such communications. You may opt out at any time.
• Platform improvement — to analyse usage patterns, identify bugs, and improve nk44's product and user experience.
• Legal and regulatory compliance — to meet obligations imposed by applicable gaming licensing authorities and relevant laws.

5. Legal Bases for Processing

nk44 processes personal data on the following legal bases:

• Contractual necessity — processing required to perform the nk44 service you have contracted for, including account management, payment processing, and game delivery.
• Legal obligation — processing required to comply with KYC, AML, and gaming licensing obligations.
• Legitimate interests — processing for fraud prevention, platform security, and internal analytics, balanced against your privacy interests.
• Consent — processing for marketing communications and non-essential cookies, where your explicit consent has been obtained and may be withdrawn at any time.

6. Data Sharing

nk44 does not sell your personal data to any third party. We may share personal data with the following categories of recipients, solely for the purposes described in this policy:

• Payment processors — Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and FPX operators, to process your financial transactions.
• Identity verification providers — third-party KYC service providers used to verify your identity and age in accordance with our licensing obligations.
• Game content providers — certified gaming studios (such as JILI, PG Soft, Pragmatic Play) receive technical session data necessary to operate game rounds correctly.
• Fraud prevention and AML services — specialist providers used to detect suspicious activity and ensure compliance with anti-money-laundering requirements.
• IT and infrastructure providers — cloud hosting and security services that process data as our data processors under strict contractual terms.
• Regulatory and law enforcement authorities — where required by law, court order, or our gaming licence obligations.

All third-party processors engaged by nk44 are bound by data processing agreements that restrict their use of your data to the specific purpose for which it was shared.

7. Cookies & Tracking Technologies

nk44 uses cookies and similar tracking technologies to operate and improve the Platform. Categories of cookies used include:

• Essential cookies — required for the Platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without impairing Platform functionality.
• Analytics cookies — used to collect aggregated, anonymised data on how users navigate the Platform, to identify performance issues and improve the user experience.
• Preference cookies — used to remember your settings and display preferences across sessions.
• Marketing cookies — used, with your consent, to deliver relevant promotional content and measure campaign effectiveness. You may withdraw consent at any time by adjusting your browser or device settings.

You may control cookie settings through your browser. Disabling non-essential cookies will not prevent you from using the Platform, but may affect the personalisation of your experience.

8. Data Retention

nk44 retains personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Specific retention periods include:

• Account and KYC data — retained for the duration of your Account and for a minimum period of five (5) years after Account closure, in line with AML and gaming licensing obligations.
• Transaction and gaming history — retained for a minimum of five (5) years for regulatory and audit purposes.
• Support communications — retained for three (3) years from the date of the last communication.
• Marketing consent records — retained until you withdraw consent or for three (3) years of Account inactivity.

After applicable retention periods, personal data is securely deleted or anonymised.

9. Data Security

nk44 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and nk44 servers.
• Encryption of sensitive data at rest, including financial and identity data.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Automated monitoring for suspicious login attempts and Account access anomalies.
• Regular security assessments and penetration testing of Platform infrastructure.

No system is entirely immune to breach. In the event of a data security incident that poses a high risk to your rights and freedoms, nk44 will notify affected users promptly and take all reasonable steps to mitigate harm.

10. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by nk44:

• Right of access — to request a copy of the personal data nk44 holds about you.
• Right to rectification — to request correction of inaccurate or incomplete data.
• Right to erasure — to request deletion of your personal data, subject to our legal retention obligations (see Section 8).
• Right to restriction — to request that processing of your data be restricted in certain circumstances.
• Right to data portability — to receive a copy of data you provided to us in a structured, machine-readable format.
• Right to object — to object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent — where processing is based on consent (e.g., marketing communications), to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact nk44 via live chat support or at [email protected]. nk44 will respond within a reasonable timeframe and in accordance with applicable data protection law. Identity verification may be required before we can action your request.

11. Children and Minors

nk44 is strictly a platform for adults. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted at registration and may be required at any subsequent point. If we become aware that data has been collected from a person under 21, we will delete that data and close the associated Account immediately. If you believe a minor has created an Account on nk44, please contact our support team without delay.

12. Third-Party Links

The nk44 Platform does not contain outbound links to third-party websites for browsing purposes. Where third-party payment or verification services are accessed via the Platform, those services are governed by their own privacy policies independent of this document. nk44 is not responsible for the privacy practices of third-party operators.

13. International Data Transfers

nk44's primary data processing activities are conducted within the region serving Malaysia. Where personal data is transferred to processors or infrastructure located outside Malaysia, nk44 ensures that appropriate safeguards are in place — including contractual protections and data processing agreements — to maintain the security and integrity of your data in accordance with applicable data protection standards.

14. Changes to This Policy

nk44 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated policy on this page with a revised "Last updated" date and, where appropriate, notify registered users via email or in-platform notification. We encourage you to review this policy periodically. Your continued use of the Platform after an update constitutes acceptance of the revised policy.

15. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or to how nk44 handles your personal data, please contact us:

• Live chat — available 24/7 via the nk44 Platform in English.
• Email — [email protected]

Our Malaysia-based support team will respond to data privacy enquiries within a reasonable timeframe and direct complex matters to the appropriate team.